1. We will only act in relation to genuine, non-trivial claims.  
2. We will not act for persons seeking to bring medical negligence claims for reasons/purposes other than appropriate recovery of compensation for the consequences of negligent medical care.
3. In investigating your claim we will seek advice from independent medical specialists who we genuinely believe to be appropriately qualified to comment on the particular area of medicine relevant to your case.
4. We will only pursue a claim on your behalf if we obtain an opinion from such independent medical specialist confirming the quality of medical care leading to your adverse outcome, was below an acceptable standard.
5. We acknowledge:
   1. the desirability generally of maintaining the integrity of the medical profession.
   2.  the distress and harm that a claim can in some cases bring to otherwise competent and caring doctors or other health professionals.  
   3. Recognising this and without in any way compromising your best interests, we will:
      1. give the relevant doctor or other health professional the opportunity to enter into discussions to facilitate early resolution of your claim through negotiation.
      2. a reasonable opportunity to nominate a solicitor for the service of process outside their place of work.
      3. endeavour where possible to see that the matter is not publicised in a manner which may unfairly or unreasonably reflect upon the doctor or other health professional.